299pet Terms and Conditions — Know the rules before you start playing

General Terms & Conditions

299pet (referred to hereinafter as "we", "the Platform", or "the Company") is an internationally licensed online gaming platform. These Terms and Conditions ("Terms") form a legally binding agreement governing your use of the 299pet website and all its services. By creating an account, logging in, or using any of our services, you automatically agree to be bound by these Terms.

If you disagree with any part of these Terms, please refrain from using 299pet. The Company is not responsible for any issues arising from use of the platform without having read the Terms.

These Terms have been published in English to ensure our Bangladeshi users can understand everything clearly. However, in the event of any legal dispute, the English version shall be considered the definitive text.

Account Registration & Eligibility

To create an account on 299pet, the following conditions must be met:

• You must be at least 18 years old.
• You must register using accurate and truthful information.
• Each individual may only create one account.
• The name, address, and payment details provided at registration must all match.
• Online gaming must be legally permitted in your jurisdiction.

After registration, 299pet may request KYC (Know Your Customer) verification at any time. This may include a government-issued ID, proof of address, or verification of your payment method. Withdrawal requests may not be processed until verification is complete.

Deposit & Payment Policy

Deposits on 299pet can be made through all major mobile banking methods available in Bangladesh — Mobile Banking, Nagad, Rocket, and direct bank transfer. The following conditions apply to all deposits:

• Minimum deposit amount: BDT 300.
• Deposits must be made from a payment method registered in your own name.
• Deposits from third-party accounts are not permitted.
• Deposits are usually processed instantly, though in some cases banking delays may result in a processing time of 1–2 hours.
• For any issues related to deposits, please contact our support team.

We maintain the highest level of security for all deposits. Your bank or mobile banking details are never stored on 299pet servers. All transactions are protected with SSL encryption.

Withdrawal Policy

Certain conditions must be met before winnings can be withdrawn. 299pet's withdrawal process is fully transparent and regularly verified through independent audits.

• KYC verification must be completed before a withdrawal can be processed.
• Minimum withdrawal amount: BDT 500.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Standard member withdrawals are processed within 1–2 business days.
• VIP members are eligible for same-business-day withdrawals.
• Wagering requirements must be met before any winnings derived from a bonus can be withdrawn.

Bonus & Promotion Terms

299pet regularly offers attractive bonuses and promotions. Each bonus comes with its own terms that must be followed:

• Welcome Bonus: Up to 100% of your first deposit, with a maximum of BDT 5,000. Wagering requirement: 30x.
• Reload Bonus: Applies to qualifying deposits each week. Use may be restricted to specific games.
• Cashback: Up to 10% of weekly losses, with no wagering requirements.
• Free Spins: Applicable to selected slots games; winnings are subject to a 15x wagering requirement.

If signs of bonus abuse are detected — such as bonus arbitrage, claiming bonuses across multiple accounts, or using a VPN to access ineligible bonuses — 299pet reserves the right to void the bonus and investigate the account. Full bonus terms and conditions are always available on the On the promotions page Available.

Gaming Rules

All games in the 299pet library are developed by internationally certified software providers and are RNG (Random Number Generator) certified. Please keep the following in mind when playing:

• Each game's rules and RTP (Return to Player) information can be found within the game itself.
• If a bet is voided due to a technical error, the wagered amount will be refunded.
• 299pet is not liable for any game interruption caused by loss of internet connection.
• In the event of any dispute over a game result, the server log will be treated as the definitive record.
• In Live Casino, the dealer's decision is final.

Separate rules apply to Sports Betting. Live odds apply to in-play bets, and once a bet is confirmed, it cannot be changed.

Prohibited Activities

The following activities are strictly prohibited on 299pet and will result in immediate action if detected:

• Using bots, scripts, or automated software to play games.
• Creating multiple accounts to claim bonus benefits.
• Attempting to manipulate game outcomes by colluding with other users.
• Using the platform for money laundering or illegal financial transactions.
• Attempting to hack or gain unauthorized access to the platform's software or systems.
• Accessing the platform from a restricted region via VPN or proxy.
• Harassing or defrauding other users.

Account Closure & Suspension

299pet reserves the right to temporarily or permanently close an account under the following circumstances:

• Violation of the terms and conditions.
• If KYC verification fails or any false information is found.
• If unusual or suspicious transactions are detected.
• At the user's request (self-exclusion).
• In compliance with regulatory authority directives.

You may also request account closure at any time through our support team. We fully support self-exclusion as part of responsible gaming, with no questions asked.

Limitation of Liability

299pet is committed to delivering the best possible service. However, the Company's liability is limited in the following areas:

• If a game or transaction is disrupted due to loss of internet connection.
• If delays occur within third-party payment gateways or banking systems.
• Due to issues with the user's own device or network.
• In the event of force majeure (natural disasters, cyberattacks, etc.).

299pet never pressures you into gaming. Participation is entirely voluntary and carries financial risk. Please play responsibly and never wager more than you can afford to lose.

Changes & Updates to Terms

299pet reserves the right to update these Terms at any time. When changes are made:

• A notice will be posted on the website when significant changes are made.
• Notification may be sent to your registered email address.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms.

The latest version of our terms is always available on this page. We recommend checking back regularly. If you have any questions, please contact our support team.