Gaming should be a source of entertainment — not stress or problems. 299pet believes responsible gaming means keeping yourself and your family safe. Our tools and guidelines are here to help you maintain that balance.
We don't just offer games — we take responsibility for your wellbeing. Every player's welfare matters more to us than our bottom line.
Player protection measures in place at 299pet
Set the maximum amount in BDT you can deposit daily, weekly, or monthly. Limits can be lowered immediately once set, but increasing them requires a 7-day waiting period.
Set a time limit before you start playing. Once the session limit is reached, 299pet will automatically send you a reminder and, if needed, end the session.
Temporarily or permanently close your account within just 30 minutes. You can choose any exclusion period from 1 day up to 5 years.
Your account will be automatically locked once you reach a set loss amount. This protects you from placing more bets on impulse after a losing streak.
If you feel the urge to play under pressure, pause your account for 24 hours to 30 days. No deposits or bets can be placed during this time.
Our trained support team is available 24/7 for any issue you may have. If there are signs of addiction, we will also guide you toward professional help.
Responsible gaming means keeping gaming an enjoyable form of entertainment — never letting it become a source of financial pressure, family conflict, or emotional distress. 299pet believes every player has the ability to make their own choices, and our role is to help make those choices more informed and more secure.
Online gaming is growing more popular in Bangladesh every day — and so is the risk of excessive play. Statistics show that 3 to 5 out of every 100 gamers experience some form of difficulty controlling their gaming habits. That may sound like a small number, but in reality it affects thousands of families.
Responsible gaming at 299pet is more than a legal requirement — it's a core value. We want you to enjoy gaming long-term, and we believe it should play a positive role in your life.
Healthy gaming habits are not just about playing less — they are about playing mindfully. Following a few simple guidelines will keep gaming enjoyable at all times:
Log in to our platform and go to Account Settings, where you'll find the "Responsible Gaming" option. From there, you can set the following limits:
| Limit type | Alternative duration | Effective from | Can be increased |
|---|---|---|---|
| Deposit limit | Daily / Weekly / Monthly | Immediately | After 7 days |
| Loss limit | Daily / Weekly / Monthly | Immediately | After 7 days |
| Betting limit | Daily / Weekly | Immediately | After 24 hours |
| Session time limit | 1 hour / 2 hours / 4 hours | Immediately | At any time |
| Cooling-off | 24 hours – 30 days | Immediately | After the period ends |
| Self-exclusion | 1 day – 5 years | Within 30 minutes | Not before the set period ends |
Reducing a limit takes effect immediately, but increasing one requires a mandatory waiting period — this helps prevent impulsive decisions.
Gaming addiction doesn't happen overnight — it builds gradually. If you notice the signs below, seek help promptly:
Reach us via live chat for any issue. Talk to us in Bangla — we understand.
To lock your account immediately, go to Settings or contact our support team.
View and download your complete gaming and transaction history at any time.
299pet's responsible gaming features are completely free and active 24 hours a day.
Ask yourself the questions below. If you answer "yes" to more than 3, it may be time to seek help.
1 Have you spent more than your budget on gaming in the past month?
2 Have you played more in an attempt to win back money you lost?
3 Have you hidden your gaming activity from family or friends?
4 Do you feel irritable or restless when you stop playing?
5 Has gaming interfered with your work, studies, or family responsibilities?
This is a general self-assessment, not a professional diagnosis. If you're concerned, please speak with our support team.
If you believe a family member may be struggling with a gaming addiction, you can help. 299pet will review an account upon request from a family member.
299pet does not provide services to anyone under 18. Our KYC process verifies the age of every new account. Any account flagged as suspicious is suspended immediately.
If there are children at home, use a password lock on gaming apps on your device and make it a habit to log out after each session.
Answers to the most frequently asked questions about responsible gaming